Microsoft Dynamics CRM modules
Microsoft CRM is divided into three main sections.
CRM with separate functionality
These modules share the same database, but ensure simultaneous users from various job functions separate functionality.
Sales
The sale module allows users to control each each step of the sale process.
- Increase your sales opportunities
- Manage contacts and accounts
- Improve time management
- Manage the sales pipeline
Marketing automation
Makes it easier for you to handle all aspects of campaign management and mass communication. Microsoft CRM supports everything from the initial planning phase to measuring success.
- Manage and save expenses
- Generate and send messages
- Manage workflow
- Create targeted lists
Customer service
This module acts as a central repository for all customer information and inquiries. Microsoft CRM gives your customer service staff to provide a consistent and professional service which is supportive to your customers.
- See history associated with a single topic
- Assign cases to individuals or groups
- Use informations from the database to answer frequently asked questions