Time to change Business Central partner?

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Dynamics 365 ‒an exceptional business platform

Microsoft Dynamics 365 is an exceptional business platform for companies of all sizes and across all industries. The platform provides a palette of fantastic apps and services that business users around the world can use to effectively run the company's business processes and on it create the right foundation for growth and development.

Business Central ‒a foundation for growth and development

The core of every company's business operations is an efficient and flexible ERP system that contributes to flexible business processes and forms the basis for the company to meet its goals and growth ambitions.

One of the business applications in Dynamics 365 is the ERP solution Business Central, which is a comprehensive and integrated business management solution. It is designed to help companies manage and optimize their operations across various business areas such as finance, sales, procurement, inventory management and more.

The right Dynamics 365 partner

But in order to get the most out of your ERP investment and benefit from the system as much as possible, it is essential to work with the right Microsoft Dynamics 365 Business Central partner and thus ensure that the business needs of your company are prioritized.

Here are five factors that may be why you may need to find a new Dynamics 365 partner:

1. The company's business needs have changed

A company's business needs and conditions for doing business are constantly changing and can change a lot over time. This could mean, for example, that the Microsoft Dynamics 365 partner that once implemented your Business Central solution can no longer meet the specific business needs your company needs.

2. Lack of support from the current Microsoft partner

The purpose of cooperating with a Dynamics 365 partner is not just a matter of purchasing a license, it is also important that your partner commits to your company in the long term, and is committed to provide support in the long term and maintain your software. A good Microsoft partner must both be able to help with the support tasks that arise on an ongoing basis and support the company in day-to-day operations where necessary, as well as contribute to the company achieving its goals and growth ambitions.

3. Lack of time and lower priority

Some customers end up switching Microsoft Dynamics 365 partners, as they no longer feel that they are being prioritized by their current partner. The reason why you as a customer no longer feel prioritized by your partner may be that the partner in question has too high a customer volume or that they lack qualified employees. Regardless, it is important that you as a customer and company get the support and advice you need, when you need it. If you find that you do not feel prioritized over a longer period of time, it may be time to look around for a new Dynamics 365 partner.

4. Lack of industry-specific expertise and experience

The Dynamics 365 solutions, including not least Business Central, can in virtually every respect help virtually every company to operate business processes efficiently and smoothly. However, different industries require different tools and solutions to support the operation of the individual company. If a Microsoft partner lacks industry-specific expertise, it can be difficult to adapt the solutions to the companies' unique needs and select the hosts that create the greatest possible benefit for the individual company.

5. Transparency in relation to licenses and prices

If you are in doubt about how much you are actually paying for your licenses and do not feel that your partner's price structure is transparent, you may be paying too much or paying for solutions or services you do not need. Be wary of hidden costs and ensure that there is transparency in financial matters. If there isn't, and your Microsoft partner won't give you the information you're looking for, you may have to start looking for a new partner.

If you recognize any of the above, it may be time to find a new Microsoft Dynamics 365 partner. In any case, it can't hurt to contact another partner and hear what they can offer your company.

Why partner with Active Business Solutions?

When you start a partnership with us, you will, from the very beginning, experience us as an active player and committed business partner who continuously contributes to streamlining your business processes and creating growth in your company.

The focal point for us is Business Central (formerly Dynamics NAV and Navision). We have extensive experience with the solution and have acquired a high level of expertise over many years. That is why we take on the most demanding development tasks with Business Central and we always take responsibility for our part in the projects we are involved in.

We have time and again proven ourselves to be a committed and reliable business partner for our customers for a variety of reasons. These reasons include:

• We provide long-term support and also engage with your company and business after implementation.
• We always listen to the customer and take all inputs seriously so that we can gain a thorough understanding of the customer's business and create the best solutions.
• Our consultants provide customized personal advice based on the company's and customers' unique industry-specific business needs.
• We always take responsibility for the projects we engage in and do everything to ensure that the tasks we undertake are carried out with professionalism and a thorough understanding of the unique needs of each customer.

If you feel that you have outgrown your Microsoft partner or that you are not given the priority you want as a customer, do not hold back from contacting us. We have many years of experience with Business Central (former Dynamics NAV and Navison), and over the years we have helped customers across a wide range of different industries and companies of all sizes.

Contact us here and find out how we can help you and your business.