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Dynamics NAV - The Service industry

Service companies are constantly confronted with the daily challenge it is to sell immaterial products. Therefore, it is important to constantly be switching prepared and ensure that your projects are delivered on time and meet your customers' requirements.

The right software

Companies who have software to solve all project management and accounting challenges find it easier to manage their business and will be in a stronger strategic position. Therefore, it is important to use the appropriate ERP solution.

Challenges in the service industry:

  • Optimizing project administration.
  • Improve communication internally.
  • Maintaining compliance with government regulations and reporting requirements.
  • Development of the existing service offerings in order to meet the rapidly changing customer requirements.

Updated customer information

With Dynamics NAV it is easy to update your company's customer data continuously, maintaining invoices and register data from your service technicians. This allows you to be ahead of your customers' wants and improve the service level.

Additionally, you can streamline your business by giving your employees the ability to view and share informations and data which they can use to make the right decisions and optimize their cooperation.

Connect your business processes

Dynamics NAV helps companies in the service industry with management and integration of all areas of your business. The solution is capable of supporting and connecting the processes in your business, your accounting department and streamline your human resources (HR). Are you in need of more specialized functions, our consultants develop customized add-on solutions tailored to your specific companys requirements.

With Dynamics NAV you have the opportunity to:

  • Registration ad hoc or by individual service orders manual
  • Establish service from well defined agreements
  • Automate generation of service orders from service contracts
  • Select service personnel from competence profiles
  • Record important information from the call center or the workshop
  • Maintain customer data with precise history
  • Manage equipment that is lent out to customers
  • Making flexible billing of service contracts
  • Automate the creation of contract renewals and contract invoices
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